We process orders within 24 hours of when they are received between Monday and Friday, excluding holidays. Depending on the timing of your order and when our fulfillment team begins packing your order, we cannot guarantee changes or cancellations. If you do wish to cancel an order, please use our Contact Form as soon as possible and we will do our very best to accommodate your request. We can only process cancellations on orders that have not been processed or shipped yet.
If you are not completely satisfied with your order within 14 days of receiving it, we’re happy to provide you with a replacement in the case of damage or store credit (less to & from shipping charges). In all cases the returned merchandise must be in perfect original condition.
Please note that we do not accept returns or provide store credit on flatware, furniture, antiques, vintage pieces or custom orders unless an item arrives damaged. Additionally, if an item is marked "Final Sale" at the time of purchase, these items will also be exempt from returns and/or store credit.
Please note that return shipping charges are the purchaser’s responsibility unless the item received is incorrect or damaged. In the case the items arrived damaged or it is the incorrect item, please contact us directly at email@example.com so we can provide you with a return shipping label.
Please allow one business day for our customer service team to respond to your request. Please remember that returns and replacements will not be honored after 30 days of an order’s delivery date.
Shipping & Delivery
We process orders Monday through Friday, excluding holidays. Orders are processed after the close of business on any given business day to be shipped out the following business day. Please allow 24 hours for processing.
Once an order is processed, it will be shipped via USPS, UPS or FedEx. Deliveries are made Monday through Saturday and can take from 1-4 days to arrive at your location from date of shipment (after order processing). Please kindly note that we are unable to take responsibility for delays due to snow, volatile weather or other unforeseen acts of Mother Nature.
We do not offer overnight or expedited delivery at this time however if this is something you are interested in please email us at firstname.lastname@example.org.